Refund policy
Updated March 6, 2025
Return Policy
At Cozytag.com, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Please review our return policy carefully before making a purchase.
Order Cancellations
We understand that sometimes you may change your mind shortly after placing an order. If you wish to cancel your order, you may do so within 30 minutes of order placement. To cancel, please contact our customer service team immediately. Once the 30-minute window has passed, the order will be processed and shipped.
Returns (Up to 14 Days)
We now offer a return policy that allows you to return products within 14 days of receiving your order. However, please note that return shipping costs are the responsibility of the customer. If you wish to return an item, please follow the steps below:
- Initiate Return Request: Contact our customer service team within 14 days of receiving your product to initiate the return process.
- Return Shipping: You will be responsible for all return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.
- Condition of Return: Products must be returned in their original, unused condition and packaging. Any items that are damaged or used may not be eligible for a refund.
- Refund Processing: Once we receive the returned item and verify its condition, a refund will be processed to the original payment method. Please note that the shipping costs for your original purchase are non-refundable.
Why We Have a Return Policy
We understand that shopping online can sometimes be tricky, and we want you to feel confident in your purchase. This return policy allows for some flexibility while still maintaining our ability to offer competitive pricing and free worldwide shipping.
Customer Care Commitment
We are committed to ensuring your satisfaction with your purchase. If you have any questions or concerns before making a purchase, our customer care team is happy to assist you. If any issues arise after receiving your order, don’t hesitate to contact us for support. We are dedicated to resolving any concerns promptly and effectively.
International Shipping Considerations
For our international customers, please be aware that returning items can be costly and time-consuming due to international shipping logistics. We recommend that you carefully consider this when making a purchase. Please ensure you are familiar with the return process before proceeding.
Thank you for shopping with Cozytag.com. We appreciate your understanding and support. Our goal is to provide you with unique products at the best prices while ensuring your satisfaction.